We provide refund only if all the following requirements are met:

- if your site meets the plugin requirements and essential features of the plugin will not work on your site - we cannot fix the plugin errors using given ftp, database and admin access credentials - errors are not caused by your modifications of the plugin or any part of SocialEngine and other plugins

We don’t provide refund for the purchased hours packages if they are:

- purchased more than 24 hours ago - partly used